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Lucky Lemon Studio Limited

Privacy Notice

Introduction

The team at Lucky Lemon Studio Limited (Lucky Lemon Studio) take your privacy seriously and are committed to ensuring that your personal data is protected in accordance with data protection laws and used in line with your expectations.

This privacy notice explains what personal data we collect, why we collect it, how we use it, the control you have over your personal data and the procedures we have in place to protect it.

When we refer to “we”, “us” or “our”, we mean Lucky Lemon Studio. For privacy queries, you can contact us at dataprotection@luckylemon.co.uk

What personal data we collect

We collect personal data about you to send you e-mail newsletters. Personal details that we obtain from you includes your name and e-mail address.

Why we collect personal data and the legal basis for handling your data

With your consent we will use your personal data in order to send e-mail newsletters and updates.

You may unsubscribe from receiving our updates at any time by simply clicking the unsubscribe link provided in all communications you receive.

Who we share your data with

In order to provide these updates it is necessary for us to share data about you with our e-mail newsletter platform provider. This is the platform which enables us to provide you with updates and also from which you can manage your subscription.

They may also store and manage information on our behalf such as your email address, emails received, links accessed and other details. They will not use this information for their own purposes.

We will also share your data if:

We will never share your data with any organisation to use for their own purposes.

How do we protect your data?

We take the security of your personal data seriously. We have internal policies and strict controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed and to prevent unauthorised access.

Where do we store your data?

Our third party provider will store your data on secure servers which may be situated inside or outside the European Economic Area.

How long do we retain your data?

We retain your data indefinitely to ensure that there are no incidents of accidental re-submission of an individual who has requested to be removed.

Your rights with respect to your data

As a data subject, you have a number of rights. You can:

If you wish to exercise any of these rights above or you have any questions or concerns about any aspect of this notice or how we handle your data, please email us at dataprotection@luckylemon.co.uk

If your e-mail should change, you are able to update this information by following the instructions provided in any communication you receive.

If you wish to unsubscribe then you can do so by following the instructions provided in any e-mail you receive.

Automated Decision Making

We may monitor, analyse, and compile statistical and performance information based on and/or related to your use of the services, in an aggregated and anonymised format. This may include analysing your viewing history, location, member information and other details in order to tailor our communications to the most relevant, helpful and useful information for each subscriber. This may in turn reduce the volume of communications you receive.

Complaints

For privacy queries, you can contact us at dataprotection@luckylemon.co.uk

If you are concerned about the way your data is handled and remain dissatisfied after raising your concern with us, you have the right to complain to the Information Commissioner Office (ICO). The ICO can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or https://ico.org.uk/.

Changes to this notice

We keep this notice under regular review. Any changes to this notice will be posted at luckylemon.co.uk and where, appropriate, notified to you by email or in the post, so that you may be aware of how we use your data at all times.